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Business profile

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Carrier

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Shipper

Purpose of using Della

By registering at Della, you agree to the following terms and conditions:

Terms and Conditions

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Verification may take some time and in some cases we may request additional documents. We want to be sure that you are really working on behalf of this company. You can speed up the verification by uploading additional documents: 

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Please enter 6-digit verification code that we sent you {type, select, phone {via SMS} viber {via Viber} whatsapp {via Whatsapp} email {via email} other {}}

Enter your {type, select, phone {phone} viber {viber} whatsapp {whatsapp} email {email} other {contact}} and we will send you verification code to verify it.

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Your documents could not be verified and your verification failed. <intercom>Contact us</intercom> for more information.

Pass verification using id.gov.ua service from the Ministry of Digital Transformation of Ukraine. You can get verified using Diia.Signature - it is your electronic signature. In case of successful signing, the system will transfer your data, which will allow us to verify you. More details on <verificationLink>”Verification” page</verificationLink>

If you have an Electronic Signature, you can easily get verified using the id.gov.ua service provided by the Ministry of Digital Transformation of Ukraine. After successful verification, the system will transmit data to allow verify your profile on Della, and in some cases, your business. More details on <verificationLink>”Verification” page</verificationLink>

Access to detailed information is only available for users with active <semibold>Della Premium</semibold>. Contact your administrator for activating Premium subscription.

Please contact our <intercomLink>Customer Services team</intercomLink> for more details

We highly value the security on the platform, therefore, in order to view contact information, you need to go through verification (automatically and quickly).

Verify your identity by sending your documents to Della operator. This process will take longer than verification through reliable automatic services

Is this your company?

We highly value the security on the platform, therefore, in order to view contact information, you need to go through verification (automatically and quickly). <semibold>Relief and transport information is free</semibold>.

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You don't have any freights with selected status

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You need to get verified to add transportations. This process is automatic and only takes a couple of minutes.

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Full access to all information in one subscription plan. Billing will occur automatically every month

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We cannot verify your business, additional documents are required

Additional documents are required

You can use this contact information when placing freights or vehicles

Contact Information

Add your freight to platform and carriers will contact you about it

Access to contact information is paid service. You can find carrier for free by adding freight, or get access to search for carriers yourself.

Add information about yourself and pay for suitable access plan

We will ask you <semibold>to take a photo of the document and your selfie</semibold>. After that, <semibold>will happen automatic check</semibold> of the authenticity of the document and match the photo of the owner from the selfie. Use <semibold>original documents</semibold> (screenshots and printouts will result in failed verification). More details on <verificationLink>”Verification” page</verificationLink>

Sorry, we could not verify your identity with your photos. Please try again, making sure your face is visible, and your identity document is readable.

Sorry, the identity document you used cannot be verified. Please try again with a different identity document.

Sorry we could not verify your identity. Please try again and take all photos according to the instructions provided. Photos of both sides of your identity document.When using an ID card, driver’s license, and some residence permits you will be asked to take photos of the front and back of the identity document.

When taking a selfie, make sure your face is clearly visible and in the photo frame. Also, try to avoid direct light and dark lighting that would make your facial features difficult to recognize.Sorry we could not verify your identity. Please try again and take all photos according to the instructions provided.

Verification session is active <semibold>only for 7 days</semibold>. After that you will need to start over.

Our automated systems are verifying your documents now. It usually takes about <semibold>5 minutes</semibold>

Please, <semibold>use original documents</semibold> for next try of verification

Your verification failed <semibold>because you used copies of documents</semibold>:

You must be verified to add vehicle on the platform. This is an automatic process that will take only a few minutes.

Sorry, we could not verify your identity. Please use an undamaged identity document and try again.

Sorry, we could not verify your identity. Please use a valid identity document and try again

Sorry, we could not verify your identity. Please try again and make sure your face is fully visible when taking photos.

Sorry, we could not verify your identity. Please try again and make sure your identity document is fully visible when taking photos.

Unfortunately your verification was declined. You can try to get verified <link>by documents</link>

Verification declined

Pass verification using id.gov.ua service from the Ministry of Digital Transformation of Ukraine. You can get verified using Diia.Signature - it is your electronic signature. In case of successful signing, the system will transfer your data, which will allow us to verify you.

How to pass verification with id.gov.ua using Diia.Digital Signature?

If you use Electronic Signature, then you can easily pass verification using service id.gov.ua by Ministry of Digital Transformation. After successful identification system will pass data, which will allow us to verify your profile, and sometimes your business.

How to get verified using an Electronic Signature on id.gov.ua?

We collect the following data: full name and TIN. We need this data to verify that you are the owner of the account. After passing the verification, you will get access to the platform payments and the status of a verified user. Also, after successful verification, the name and surname on the Della platform will be automatically changed (according to the name and surname of the person who will undergo verification).

What data do we collect and for what purpose?

You can download Diia App from the App Store or Play Market. More about <diia_link>registration in Diia</diia_link>

I don’t have Diia app, what should I do?

You need to prepare document that verifies your identity - ID card, Passport or Driver License, after that we will ask you to make a photo of your document and selfie (photo of yourself). To submit your verification you need to have a web-camera on your computer, or you can use your smartphone. Automated systems will compare that your photo and photo in the document. After that it will check that your document is valid.

How does it work?

Diia signature - is electronic signature that you can use to sign documents in Diia app and online. Learn more by <diia_link>this link</diia_link>

How to get Diia signature?

Verification process is fully automated. We can delete your photos by your request at any time. We are fully GDPR compliant. Our employees do not manually review your documents, however we can access your verification application by your request or in case of some error happens.

Is it safe?

To pass verification, you need identification documents of <semibold>new type</semibold> (list below).

What documents can I get verified with?

id.gov.ua is a platform where you can conveniently and safely pass electronic identification using Diia.Signature or e-signatures (on file, cloud or other secure media).

What is id.gov.ua?

Verification is the level of security that prevents unscrupulous users from accessing the platform, who could register by providing false company documents or through other fraudulent activities. Therefore, adding a business is possible only after passing verification and confirming belonging to the added business.

Why can I add a Business only after verification?

Thanks to verification, we are able to build more trusting relationships between users of our platform. The purpose of verification is only to confirm that you are the owner of the account.

Why do we require verification?

Пройдіть верифікацію використовуючи сервіс id.gov.ua від Міністерства цифрової трансформації України. Верифікуватися можливо за допомогою функції Дія.Підпис - це ваш електорнний підпис.

<highlight>Verify</highlight> your account - get more trust

Your documents could not be verified and your verification failed. <contact>Contact us</contact> for moreinformation.

Unfortunately your verification was declined. You can try to get verified with <link>id.gov.ua</link>

Your document is damaged

Please use another identity document

Unfortunately, system does not support your selected document. For successful verification please use documents of <semibold>new type</semibold> (list below). You can also pass verification with <diiaLink>Diia app</diiaLink>

Your document is expired

Your face was not fully visible

Please take higher quality photos

Sorry, we could not verify your identity. Please try again and make sure your ID card is fully visible when taking photos.

Your ID card was not fully visible

Sorry, we could not verify your identity. Please try again and take all photos according to the instructions provided. Photos of both sides of your identity document. When using an ID card, driver’s license, and some residence permits you will be asked to take photos of the front and back of the identity document.

When taking a selfie, make sure your face is clearly visible and in the photo frame. Also, try to avoid direct light and dark lighting that would make your facial features difficult to recognize. Sorry we could not verify your identity. Please try again and take all photos according to the instructions provided.

Selfie

Some photos are missing

We will ask you to take a photo of the document and a selfie. Use <semibold>original documents</semibold>. Paper copies of documents or photo of documents from the device screen will lead to failed verification.

Start Verification

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We will ask you to take a photo of the document and your selfie. After that, will happen automatic check of the authenticity of the document and match the photo of the owner from the selfie. Use original documents (screenshots and printouts will result in failed verification).

Verification by documents

Our automated systems are verifying your documents now. It usually takes about 5 minutes

Your verification is being processed

Your verification failed because you used copies of documents:

Verification failed

Unfortunately verification failed. The reason is that copy of the document or photo of screen was used. Try to get verified with original document or get verified with <link>id.gov.ua</link>

Verification failed. Original document missing

Your documents could not be verified and your verification failed. <contact>Contact</contact> us for more information.

Before purchasing Della Premium and getting full access you have to get Verified first. You can learn more about verification on your <verificationLink>Verification</verificationLink> page

Access to detailed information is only available for users with active <subscriptionTag>Della Premium</subscriptionTag> ({price} / {timeUnit}). At first, you need to complete <verificationTag>Verification</verificationTag> (it’s completely automatic and only takes a couple of minutes).

For placing transportation on the platform, please get verified. It is automatic process and takes only a couple of minutes.

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